Customer Expectations Are Always Raising. Manage Your Customer E-mails With Ease
Now have peace of mind with complete asynchronous handling of multiple e-mail accounts to receive thousands of e-mails simultaneously with our customer support software.
Manage multiple accounts in one place
MailRAQ is an efficient customer service e-mail management tool built to integrate all mail clients in one place, to manage from one place without the hassle of jumping from one e-mail client to the other.
Your teams can now access e-mails and proactively respond to the customer with faster replies, & interactive reports, reducing customer service efforts.
Manage Multiple E-mail Accounts and Processes Easily, All from One Place!
Administrators can easily add multiple e-mail accounts of type POP3 or IMAP to MailRAQ to receive e-mails in real-time. This process is completely asynchronous, handling multiple e-mail accounts to receive thousands of e-mails simultaneously.
The user can disable the option not to receive e-mails (unsubscribe) anytime with a single click. The Admins can also choose the actions that an agent can perform on each of these accounts, including Case Reply, Re-assign A Case, Transfer A Case, etc. Grouping Of E-mail Accounts is also possible if agents view multiple e-mail accounts under a single label.
The E-mail tool helps you to create pre-defined e-mail templates which can be directly used in related conversations. This will reduce time consumption, verbal mistakes, and incorrect spellings when sending an e-mail to clients.
A Powerful Case Search Tool
Our search tool eliminates hours in e-mail discovery. It allows you to search every case from multiple e-mail accounts, no matter who sent or received it and look at the conversations and interactions.
Advanced Search & Restore
Find and retrieve past cases, attachments, and files, quickly and easily using advanced search and restore features. Automatically indexes every message, attachment, and file before it is saved. Users can build complex search rules based on date, sender, recipient, and other keywords.
MailRAQ allows end-users to access, analyze and manage the information they need. It effortlessly combines a collection of interactive reports and charts onto a single screen in the application. You can choose from a variety of inbuilt reports or can get customized reports. Various reporting filters are available to know the exact statistics.
MailRAQ is integrated with an instant alert service by which end users can get real-time notifications & display alerts at every stage like Account expiry, Unassigned Cases, Undelivered Mails, Escalation, No Activity.
E-mails are auto-assigned to agents in a round-robin process. Also, you can manually assign complex queries to specific agents with just a click. Assignees are notified.
Notes & Attachments
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