Accounts Receivables – Collections Management

Manual process of updating the status on the collections

Multiple sources of inputs like client websites, client email, with and without attachments in various formats

Corrections at client-side apps did not flow seamlessly back to Collections team leading to inconsistent data

The entire activity involved redundancies as there was no central place to capture and manage data

Considerable time and team effort was wasted on recurring tasks and unnecessary follow ups

Lot of scope for human errors

DataEx replaced their manual process by automating the status updates on collections. Reduced team by 75%

All the required updates for that day were complete without any pending items due to automation

All corrections and changes at client-side apps are automatically captured through integrations making the process consistent and fool proof

The team could spend their time on more important tasks and are able to follow-up with clients on true payment issues and advising internal delivery teams with real time updates

The tool’s robust search capabilities helps team with real time status on any specific invoice and/or client update.