Features
Qisido — One-stop solution to manage multiple email accounts. Now do faster replies, download interactive reports, and reduce customer service efforts.
Administrators can easily add multiple e-mail accounts of type POP3 or IMAP to Qisido to receive e-mails in real-time. A complete asynchronous process to handle multiple e-mail accounts and receive thousands of e-mails simultaneously.
With options like limiting actions for agents (including Case Reply, Re-assign A Case, Transfer A Case, etc.), and Grouping of E-mail Accounts (view multiple e-mail accounts under a single label), it makes the process seamless & less complicated.
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You get alerts on data extraction's completion & also if it fails! This keeps you updated on the status of extraction.
Qisido lets you create pre-defined e-mail templates for used cases. This helps you increase customer satisfaction (with reply time), improve efficiency, and reduce transcribing errors.
Search any case from all the connected e-mail accounts, no matter who sent or received it, and look at the conversations & interactions.
Find and retrieve past cases, attachments, and files, with ease using advanced search & restore features. It automatically indexes every message, attachment, and file before it is saved.
You can also build complex search rules based on date, sender, recipient, and other keywords for an improved search.
Qisido effortlessly collates all the interactive reports & charts onto a single screen. This allows end-users to access, analyze and manage the important information. You can also choose from a variety of inbuilt reports or can get customized reports.
Various reporting filters are available to know the exact statistics.
Get real-time notifications & display alerts at every stage — like Account expiry, Unassigned Cases, Undelivered Mails, Escalation, or No Activity — with our integrated instant alert service.
Our Technology innovation impacted many brands all over the world
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